Shipping policy
Last updated: July 19, 2026
Thank you for shopping at Malufeto. We work with third-party suppliers and fulfillment partners to process and ship many of the products available on Malufeto.com.
Because products may be shipped directly from different supplier locations, processing times, shipping methods, carriers, package origins, and delivery times may vary by product and destination.
Free Shipping
Malufeto currently offers free standard shipping on all eligible orders unless otherwise stated during checkout.
Free shipping applies to the shipping charge only. Customers may still be responsible for customs duties, import taxes, brokerage fees, or other government charges when applicable.
Order Processing
Orders generally require 1–5 business days for processing before shipment.
During processing, we may:
- Confirm payment and order information
- Verify the shipping address
- Submit the order to the appropriate supplier
- Confirm product availability
- Prepare the item for shipment
- Obtain tracking information
Business days generally exclude weekends and recognized holidays.
Processing may take longer during:
- Holidays
- Major sales or promotional periods
- High-volume ordering periods
- Supplier inventory changes
- Product availability issues
- Address-verification reviews
- Unexpected supplier delays
Using DSers does not mean an order ships immediately after checkout. The order must first be submitted and paid to the supplier, after which the supplier prepares and ships the package.
Estimated Delivery Times
For deliveries within the United States, most orders are expected to arrive approximately:
7–20 business days after processing
Some orders may arrive sooner, while certain products or destinations may require additional time.
The total estimated delivery period is therefore generally:
8–25 business days from the order date
These are estimates—not guaranteed delivery dates.
Delivery time can vary based on:
- Product and supplier location
- Selected shipping method
- Customer destination
- Carrier performance
- Customs processing
- Weather conditions
- Holidays
- Local postal delays
- Transportation disruptions
- Supplier inventory or processing delays
DSers allows merchants to select supplier shipping methods based on available costs and estimated delivery ranges, but the options vary by product, supplier, and destination.
Delivery Estimates at Checkout
When an estimated delivery date or range appears on a product page or during checkout, it is an estimate based on available fulfillment and transit information.
Shopify defines total delivery time as the combination of the store’s fulfillment time and the carrier’s transit time. Estimated delivery dates are not necessarily guaranteed arrival dates.
When there is a difference between a general estimate in this policy and a product-specific estimate displayed during checkout, the product-specific estimate should be used as the more relevant estimate.
Multiple Packages
When you purchase multiple products, your order may be divided into two or more shipments.
This may happen because:
- Products come from different suppliers
- Products are stored at different fulfillment locations
- One item becomes ready before another
- Suppliers use different carriers or shipping methods
Packages from the same order may arrive on different dates and may have separate tracking numbers.
You will not be charged additional shipping merely because your order is delivered in separate packages when free shipping was offered during checkout.
Shipping Origins
Products may be shipped from fulfillment locations within or outside the United States.
The shipping origin may vary depending on:
- Supplier availability
- Product inventory
- Customer destination
- Available shipping methods
- Fulfillment location
Receiving an item from a third-party supplier or international fulfillment location does not necessarily mean that the order is incorrect.
Order Tracking
When tracking information becomes available, it will generally be sent to the email address or phone number provided during checkout.
Customers may track their shipment through:
- The shipping-confirmation email
- The Shopify order-status page
- Malufeto’s Track Your Order page
- The carrier’s tracking website
- The Shop app, when supported
Shopify allows customers to follow shipments through the order-status page and shipping notifications after tracking information has been added.
DSers may automatically synchronize a supplier’s tracking number and mark the corresponding Shopify order as fulfilled after the supplier ships the package.
Tracking Updates
Tracking information may not update immediately after a shipping confirmation is issued.
Please allow approximately 2–7 business days for the carrier’s first meaningful tracking update, particularly for international or economy shipments.
Tracking may temporarily show statuses such as:
- Label created
- Shipment information received
- Awaiting carrier pickup
- Origin facility processing
- In transit
- Customs processing
- Handed to local carrier
A temporary lack of tracking movement does not always mean that the package has been lost.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify:
- Recipient’s full name
- Apartment or unit number
- Street address
- City
- State or province
- Postal or ZIP code
- Country
- Telephone number, when requested
Contact csr@malufeto.com immediately when an address needs to be corrected.
We will make a reasonable effort to update the information, but we cannot guarantee that an address can be changed after the order has been submitted to the supplier or shipped.
Malufeto is not responsible for delays, failed deliveries, losses, or additional costs caused by an incorrect or incomplete address supplied by the customer.
When a package is returned because of an address error, reshipment or refund eligibility will be reviewed after the package’s status is confirmed. Additional shipping costs may apply.
Order Changes and Cancellations
Contact us as soon as possible when you need to change or cancel an order.
We cannot guarantee changes or cancellations after:
- The order has been submitted to the supplier
- The supplier has begun processing it
- A shipping label has been created
- The order has shipped
After shipment, the order can no longer be canceled as an unshipped order. Any eligible return must follow our Return and Refund Policy.
Product Availability
Occasionally, a product may become unavailable after an order is placed because supplier inventory can change without immediate notice.
When an ordered product becomes unavailable, Malufeto may:
- Contact you about a suitable replacement
- Place the order through an alternative supplier
- Cancel the affected item
- Issue a refund for the unavailable item
We will not substitute a materially different item without notifying you.
Shipping Method Changes
A supplier’s available shipping methods may change because of destination restrictions, product quantity, carrier availability, cost, or product characteristics. Some suppliers may not support delivery to every country or may impose quantity restrictions.
When the originally anticipated method is unavailable, Malufeto or its fulfillment partner may use another reasonable shipping method with similar tracking and delivery expectations.
International Orders
International shipping availability varies by product and destination.
International orders may experience additional delays because of:
- Customs inspections
- Import requirements
- Duties and taxes
- Local carrier handoffs
- Remote-area delivery
- Country-specific restrictions
- Incomplete customs or contact information
Customers are responsible for understanding any import restrictions and paying applicable duties, taxes, brokerage fees, or customs charges imposed by their country unless checkout explicitly states otherwise.
Malufeto does not control customs agencies and cannot guarantee how long customs clearance will take.
Delayed Orders
An order is not automatically considered lost merely because it arrives later than the original estimate.
Please contact csr@malufeto.com when:
- The order has not shipped after the stated processing period
- Tracking has shown no meaningful movement for an extended period
- The estimated delivery period has passed
- The carrier reports a delivery exception
- Tracking information appears incorrect
Include your:
- Full name
- Order number
- Email address used during checkout
- Tracking number, when available
We will review the available supplier and carrier information and determine the appropriate next step.
Lost Packages
A package may be considered potentially lost only after:
- The expected delivery period has passed
- Tracking shows no meaningful progress for an extended period
- The carrier or supplier investigation supports that conclusion
Malufeto may require time to contact the supplier, carrier, or fulfillment partner before approving a replacement or refund.
Depending on the investigation, the available resolution may include:
- Continued tracking assistance
- Replacement shipment
- Store credit
- Refund to the original payment method
The resolution will depend on the circumstances, available evidence, supplier response, and applicable store policies.
Packages Marked as Delivered
When tracking shows Delivered but you cannot locate the package, please:
- Confirm that the shipping address is correct.
- Check your mailbox, entrance, porch, garage, parcel locker, reception area, and other safe locations.
- Ask household members, neighbors, property staff, or building management whether they accepted it.
- Allow one additional business day, because some carriers mark packages delivered shortly before final delivery.
- Contact the local carrier using the tracking number.
- Contact Malufeto if the package remains missing.
A delivered tracking status does not automatically qualify an order for an immediate refund. We may need to review carrier information and request confirmation or documentation before determining the appropriate resolution.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
Contact csr@malufeto.com as soon as possible if your item arrives:
- Damaged
- Defective
- Incomplete
- Incorrect
- Significantly different from what was ordered
Include:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging and shipping label
- A short video when the problem cannot be shown clearly in photographs
Please keep the item and original packaging while your request is being reviewed.
Do not return an item without authorization. Approved claims will be handled according to our Return and Refund Policy.
Refused and Unclaimed Packages
Customers are responsible for monitoring tracking information and accepting delivery.
When a package is refused, unclaimed, or returned because the customer did not collect it, any refund will be considered only after the package has been confirmed as returned.
Original supplier shipping costs, return costs, customs fees, and other nonrecoverable charges may be deducted from an approved refund when legally permitted.
Delivery to Secure Locations
Customers should provide a delivery address where packages can be received safely.
Malufeto is not responsible for theft or loss occurring after confirmed delivery when the carrier’s records show that the package was delivered to the address provided.
When package theft is a concern, consider using:
- A staffed business address
- A secure parcel locker
- A building reception desk
- A location where someone can receive the shipment
Severe Weather and Events Outside Our Control
Malufeto is not responsible for delays caused by circumstances reasonably outside our control, including:
- Severe weather
- Natural disasters
- Carrier interruptions
- Labor disruptions
- Transportation shortages
- Customs delays
- Government restrictions
- Public emergencies
- Supplier closures
- International shipping disruptions
We will still make a reasonable effort to provide available tracking information and customer assistance.
Contact Us
For shipping, tracking, or delivery questions, contact:
Malufeto Customer Support
Email: csr@malufeto.com
Website: Malufeto.com
Please include your order number when contacting us.
Malufeto — Simply Awesome.